Patient satisfaction: decreasing the patient “wait time” in the ambulatory care setting
نویسندگان
چکیده
منابع مشابه
DESIGN AND DEVELOPMENT OF THE STRATEGY TO IMPROVE PATIENT SATISFACTION IN A HOSPITAL SETTING
Attempts made in order to improve management tools of performance showing the importance of customer satisfaction in determining the organizations’ success in profitability and business. The main objective of this study was to develop appropriate strategies to improve patient satisfaction in Hospital. The research was a descriptive-practical one. Data was collected through a brainstorming...
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INTRODUCTION Patient satisfaction is of increasing importance in the delivery of quality healthcare and may influence provider reimbursement. The purpose of this study is to examine how patient wait time relates to their level of satisfaction and likelihood to recommend an orthopedic clinic to others. METHODS A retrospective analysis was performed on standardized new patient survey data colle...
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Perioperative patient anxiety is a pervasive problem that can have far-reaching effects. Among these effects are increased postoperative pain, increased risk for infection, and longer healing times. Many factors affect perioperative patient anxiety, including the need for surgery, perceived loss of control, fear of postoperative pain, and alteration of body image. This systematic review of curr...
متن کاملPatient-expressed perceptions of wait-time causes and wait-related satisfaction.
BACKGROUND This study set out to identify patterns in the causes of waits and wait-related satisfaction. METHODS We conducted qualitative interviews with urban, semi-urban, and rural patients (n = 60) to explore their perceptions of the waits they experienced in the detection and treatment of their breast, prostate, lung, or colorectal cancer. We asked participants to describe their experienc...
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Until recently, most of the attention to patient safety and quality was focused on inpa-tient care. However, the last 20 years have seen rapid growth in the volume and complexity of procedures provided in ambulatory settings, so greater attention is now focused on ambulatory care and physician practices. Because healthcare is frequently delivered for episodic needs that involve multiple provide...
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ژورنال
عنوان ژورنال: Biology of Blood and Marrow Transplantation
سال: 2004
ISSN: 1083-8791
DOI: 10.1016/j.bbmt.2003.12.255